Stoicism is a key way to handle this business

I'd like to begin a series of studies on how to interpret the Stoic philosophers in the context of the mortgage business. The main way is to fully accept operations and documentation requests as being exactly how they are supposed to be.

If we can completely embody this viewpoint, and project our view confidently to our clients, we may have a better time managing their expectations with the process.

I'll do some homework and come up with a few applicable quotes.